Shipping Policy

1. Order Processing


We will arrange shipment after payment confirmation.

Customized products are excluded from regular shipping rules, and the delivery time will be notified separately according to the production schedule.

Orders placed on weekends and public holidays will be processed on the next working day.

2. Delivery Time


We provide international shipping to Japan.

  • Standard Shipping: 7–10 business days

Delivery may be delayed due to peak seasons, bad weather or customs inspection, which is beyond our control. Delivery to remote areas of Japan may take an extra 2–3 days.

3. Shipping Fee


  • Free standard shipping: Orders total over 16000 JPY
  • Standard shipping rate: Please check the exact fee on the checkout page

Additional surcharges may apply for remote regions in Japan.

Customized products are not eligible for free shipping promotion.

4. Packaging Standard


Jade jewelry is fragile. All products are wrapped with bubble wrap and packed in sturdy cartons to avoid damage during transit. Minor scratches caused by long-distance delivery will not be regarded as product defects.

5. Customs, Duties & Taxes


All import duties, consumption taxes and customs clearance fees shall be borne by the buyer. These fees are not included in product price or shipping cost. Please check local relevant regulations in advance.

6. Tracking Information


After shipment, we will send the tracking number to your registered email. You can check delivery status online anytime.

7. Loss & Damage Handling


  1. If goods arrive damaged, please take clear photos of the package and items within 3 days upon receipt and contact customer service. We will arrange reshipment or full refund.
  2. If the parcel is lost in transit, we will follow up with the logistics provider. Once loss is confirmed, we will resend the goods or process a full refund free of charge.
  3. Failed delivery caused by incorrect address, invalid contact or long absence shall be the buyer's responsibility.

8. Law Application


This shipping policy is governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China.